General Policies
Liabilities Delivery
Submitting any film, negative, slide or print or image to this firm for processing, printing or any other handling, constitutes an agreement by you that any damage or loss by our company, subsidiaries or agents will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiaries and/or agents of the film, negatives, slides or prints is without other warranty or liability, and recovery for any incidental or consequential damage is excluded.
All prices and specifications are subject to change without notice.
Orders not claimed after 30 days are considered abandoned and left to Filmet’s discretion.
Rush Service
Filmet will do its best to accommodate your rush orders. Call our customer service staff before sending in the order and they’ll note the details of your job and fill you in on the rush charges. We cannot accept rush orders without prior notice or during our busy season (Sept.–Dec.). Minimum rush charge is $20 for 100% rush and $30 for 200%. Filmet will not process partial rushes.
Making Changes to Your Order In-Plant
Filmet’s production workflow is designed to provide our customers with quality, efficiency, and stable, rapid delivery schedules. Once an order arrives at Filmet and is “order-entered”, it’s difficult to stop the order and make customer requested changes. If you need to change your order, however, we’ll do our best to help you. Please be aware that requests for change of order will add production time in-plant. We can’t guarantee the change will be made or waive charges that might result if the change isn’t made. During our busy season, it may not be possible to make changes, and we reserve the right to refuse your request. You are charged $5.00 for a change of order.
Remake Policy
Every service Filmet offers is expected to meet standards of quality established by our Quality Assurance staff. Should you receive an order, or part of an order, that doesn’t meet your quality standards or expectations, Filmet will remake that part of the order free of charge, as long as you follow our return procedure:
- We may request that remade items be returned within 30 days.
- Keep all materials in the condition you received them – Do not fold or write on them. All prints must be returned, otherwise, you’ll be charged for the new prints.
- Return the original work order bag with a description, in detail, of what items need remade and why. DO NOTfill out a new order bag. Mark the order “REMAKE” and return it to Filmet via UPS ARS, U.S. Mail, or Airborne SDS within 30 days. (When remake orders are shipped to Filmet using a different service, the full charges are billed to the customer.)
- Return the material–work orders, glassines, crop cards, prints, worksheets, etc.
- It is Filmet’s policy to remake only those portions of your order which fall below our standards.
Remakes meeting these criteria will receive the highest priority. Since your work is unique to you, we cannot give cash refunds.
Customer-Supplied Imagery
You are welcome to submit imagery produced elsewhere to Filmet for mounting, goldstamping, artwork or any other service. We take great care when we handle these items, but we cannot be responsible if a procedure causes damage or irregularities. Consider your submissions carefully. Since your images are “irreplaceable,” Filmet cannot be held responsible for replacing them.
Obscene Materials Handling
Filmet abides by all legal requirements that affect photo processing, and has an established policy regarding objectionable or obscene material. If you believe your work might be affected by these policies, call customer service.
Copyrights
When an image is copyrighted or imprinted with a studio name, it cannot be copied, scanned or printed by Filmet without the written consent of the copyright holder, which must be submitted with your order for our records.
THERE ARE NO EXCEPTIONS TO THIS POLICY.
Color Balance and Guide Prints
Filmet prints for pleasing flesh tones, unless you tell us otherwise. Send along a guide print and we’ll do our best to match it within an acceptable range. Remember, though, characteristics of photographic material sometimes make it impossible to match color or density to an original, even if we’re printing from the same negative. We cannot be responsible if a film type failed to record colors adequately and cannot reproduce them properly. For more information on this type of problem, see Kodak’s publication E-73, Why a Color May Not Reproduce Correctly.
Studio Sample
Qualifying customers will receive a 25% discount on work being used for “Studio Display Samples”. (This excludes Value Prints).
"Print Regardless"
Negatives that are severely over or under exposed or that have deteriorated from improper storage will only be printed on a “print regardless” basis, with your understanding and agreement that the quality will fall short of our normal standards. Remakes will be billed to you at cost. This also pertains to orders submitted for value digital services.
Artwork and Digital Retouching
If these services are more than $25.00, or if you specify “Call with Estimate,” we’ll notify you before we begin work. If you don’t respond to the quote after 7 working days, we’ll return the job (without artwork) to you. Minimum order charges will apply. Requesting a quote, artwork, or digital enhancement will affect your job’s in-plant time.
Printing & Privacy Disclaimer
We are not responsible for any pricing errors printed in this catalog. All offers, products and prices are subject to change without notice. Filmet will not sell or share information you send to us or we gather on the website without your permission.
Our Partnership with Kodak
Your vision is the beginning of stunning imagery. Trust that vision to Filmet, and you’re assured of its development with the finest photographic film, chemistry and paper. Our long-standing partnership with Kodak can take your vision a step further. The Kodak name is the most trusted in the marketplace. They add value to that name with on-site technical support at the lab, technical programs to photographers, and a constant stream of innovative products and technologies. Filmet, Kodak and YOU – Partners in quality.
