Shipping & Turn-Around | Filmet Professional Imaging

Shipping

Free shipping on orders over $49.

Shipping Options
Ground	$10.95 or Free for orders over $49
US Mail Priority 2-3 Day (tracking available on request)	Actual cost, starting at $6.95
Next Day Air	Actual cost, starting at $25.00
2-Day Air	Actual cost, starting at $15.00
Drop Shipments with USPS Priority	$10.95
Drop Shipments with Standard Mail (envelopes under 13oz. only)	$6.00
No shipping outside the Continental US. Free shipping available on orders over $49. Best shipping option chosen by lab for qualifying orders. Orders cannot be combined at the lab to meet the free shipping requirement. All orders will be treated individually. Orders may be shipped together and can still incur shipping charges. To avoid shipping charges, please make sure your order total meets or exceeds $49 when you send your order.

Additional shipping may be charged when:

The job contains oversized items, such as: large prints (20" and up), gallery wraps, mounting, lifesize cutouts, banners, etc.
The customer requests an upgrade in shipping.
Orders are sent to Filmet for mounting services only.
It is requested that a portion of the order "Ship Ahead."
Promotional and/or resale items are included. This includes, but is not limited to, Order forms & envelopes and other promotional products.

Other shipping charges to be aware of:

Saturday Pick-up/Delivery. If you request either of these services, you will be billed for the full shipping rate. (This is extremely expensive and not recommended.)
Extreme Rural. Areas outside of "normal" delivery zones usually have surcharges billed to us. We will bill those charges to you on a second invoice.

Package and Handling Fees

All orders will incur a $2.00 handling fee. This does not count toward your order total for your order to qualify for free shipping.

Shipping Damage

If you receive a damaged shipment, ask the delivery person to note the damage and keep the package EXACTLY as is. Then call customer service and a representative will help you file a claim with the carrier.

Turnaround Time

Average Turnaround

Deluxe Printing	2-3 Days
Select Printing	48 Hours
Value Printing	Same day if in by 1 P.M. -or- 24 Hours
Special Events & Underclass	2-3 Days
Non-Connect Services	3-4 Days
Metallic Paper	Add 1 Day
Press-Printed Items	Add 1 Day
Retouching/Artwork	2-3 Days

Projected turnaround times are not guaranteed. If you need your order faster, rush services can be selected at the order review level in ProFimet ROES.
From September to December, add 1-2 working days to orders, depending on the amount of services requested.
When requesting more than one service add service times together.
All delivery dates and times listed in this catalog are in working days.
Add 1 day when 16x20 or larger prints are ordered with smaller prints.

Rush Service

Filmet will do its best to accommodate your rush orders. Call our customer service staff before sending in the order and they'll note the details of your job and fill you in on the rush charges. We cannot accept rush orders without prior notice or during our busy season (Sept.–Dec.).

Minimum rush charge is 25% to cut production time in half. Filmet will not process partial rushes. Some products may not be available for rush.

Artwork & Digital Retouching

If these services are more than $25.00, or if you specify "Call with Estimate," we'll notify you before we begin work. If you don't respond to the quote after 7 working days, we'll return the job (without artwork) to you. Requesting a quote, artwork, or digital enhancement will affect your job's in-plant time.

Holiday Turnaround

Product turnaround runs as normal through the holiday season. Some products have extended turnaround times. For more information on these, visit the blog.