Filmet Professional Imaging
 

Terms

We ask that all accounts have a valid credit card on file as their primary method of payment. C.O.D. is available upon special request. Payment options cannot differ from order to order. Please contact our credit department at 724-275-1701 ext. 2213 if you need more information on payment options.

 

Filmet accepts Mastercard, Visa and Discover Cards.

 

If you use Filmet on a C.O.D. basis, $10.00 is added to your invoice for each shipment. (Fee subject to change per our carriers.)

 

A $20 service charge is added to all returned checks.

 
Incoming Work–U.S.Mail
If you send your work through the U.S. Mail, Filmet provides pre-paid mailing labels for download at www.profilmet.com. There will be a $5.00 incoming charge per box or package.
Outgoing Work
Filmet orders over $25 (that do not include the exceptions listed below) will ship via Filmet’s preferred method free of charge. Jobs under $25 will be billed shipping at actual cost.
 
Additional shipping may be charged when:
  • The job contains a mounted print larger than 20 x 24”.
  • The job is shipped outside the continental U.S.
  • The customer requests an upgrade in shipping.
  • Orders are sent to Filmet for mounting services only.
  • It is requested that a portion of the order “Ship Ahead.” Or ship to an alternate location. (“Ship Ahead” adds $6.00 to your order.)
  • Promotional and/or resale items are included.
Other shipping charges to be aware of:
  • Saturday Pick-up/Delivery. If you request either of these services, you will be billed for the full shipping rate. (This is extremely expensive and not recommended.)
  • Remakes. Please return remakes by using the UPS ARS labels or Airborne SDS: otherwise, you will be billed for the full shipping amount.
  • Extreme Rural. Areas outside of “normal” delivery zones usually have surcharges billed to us. We will bill those charges to you on a second invoice.
 

If you receive a damaged shipment, ask the delivery person to note the damage and keep the package EXACTLY as is. Then call customer service and a representative will help you file a claim with the carrier.

 
Connect Deluxe2-3 days 
Connect Select48 hours
Connect Value24 hours
Special Events2-3 days
Non-Connect Services3-4 days
Metallic PaperAdd 1 day
Press-Printed ItemsAdd 1 day
Retouch/Artwork2-3 days

Please Note:

  • From September to December, add 1-2 working days to orders,depending on the amount of services requested.
  • When requesting more than one service add service times together.
  • All delivery dates and times listed in this catalog are in working days
  • These are projected schedules and are not guaranteed.
  • Add 1 days when 16x20 or larger prints are ordered with smaller prints.
 

All orders will incur a $2.00 handling fee.

 

Submitting any film, negative, slide or print or image to this firm for processing, printing or any other handling, constitutes an agreement by you that any damage or loss by our company, subsidiaries or agents will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiaries and/or agents of the film, negatives, slides or prints is without other warranty or liability, and recovery for any incidental or consequential damage is excluded.

All prices and specifications are subject to change without notice.

Orders not claimed after 30 days are considered abandoned and left to Filmet’s discretion.

 

Filmet’s production workflow is designed to provide our customers with quality, efficiency, and stable, rapid delivery schedules. Once an order arrives at Filmet and is “order-entered”, it’s difficult to stop the order and make customer requested changes. If you need to change your order, however, we’ll do our best to help you. Please be aware that requests for change of order will add production time in-plant. We can’t guarantee the change will be made or waive charges that might result if the change isn’t made. During our busy season, it may not be possible to make changes, and we reserve the right to refuse your request. You are charged $5.00 for a change of order.

 

You are welcome to submit imagery produced elsewhere to Filmet for mounting, goldstamping, artwork or any other service. We take great care when we handle these items, but we cannot be responsible if a procedure causes damage or irregularities. Consider your submissions carefully. Since your images are “irreplaceable,” Filmet cannot be held responsible for replacing them.

 

Filmet will do its best to accommodate your rush orders. Call our customer service staff before sending in the order and they’ll note the details of your job and fill you in on the rush charges. We cannot accept rush orders without prior notice or during our busy season (Sept.–Dec.). Minimum rush charge is $20 for 100% rush and $30 for 200%. Filmet will not process partial rushes.

 

Filmet abides by all legal requirements that affect photo processing, and has an established policy regarding objectionable or obscene material. If you believe your work might be affected by these policies, call customer service.

 

When an image is copyrighted or imprinted with a studio name, it cannot be copied, scanned or printed by Filmet without the written consent of the copyright holder, which must be submitted with your order for our records.

THERE ARE NO EXCEPTIONS TO THIS POLICY.

 

Every service Filmet offers is expected to meet standards of quality established by our Quality Assurance staff. Should you receive an order, or part of an order, that doesn’t meet your quality standards or expectations, Filmet will remake that part of the order free of charge, as long as you follow our return procedure:

  • We may request that remade items be returned within 30 days.
  • Keep all materials in the condition you received them – Do not fold or write on them. All prints must be returned, otherwise, you’ll be charged for the new prints.
  • Return the original work order bag with a description, in detail, of what items need remade and why. DO NOTfill out a new order bag. Mark the order “REMAKE” and return it to Filmet via UPS ARS, U.S. Mail, or Airborne SDS within 30 days. (When remake orders are shipped to Filmet using a different service, the full charges are billed to the customer.)
  • Return the material–work orders, glassines, crop cards, prints, worksheets, etc.
  • It is Filmet’s policy to remake only those portions of your order which fall below our standards.

Remakes meeting these criteria will receive the highest priority. Since your work is unique to you, we cannot give cash refunds.

 

Filmet prints for pleasing flesh tones, unless you tell us otherwise. Send along a guide print and we’ll do our best to match it within an acceptable range. Remember, though, characteristics of photographic material sometimes make it impossible to match color or density to an original, even if we’re printing from the same negative. We cannot be responsible if a film type failed to record colors adequately and cannot reproduce them properly. For more information on this type of problem, see Kodak’s publication E-73, Why a Color May Not Reproduce Correctly.

 

Qualifying customers will receive a 25% discount on work being used for “Studio Display Samples”. (This excludes Value Prints).

 

Negatives that are severely over or under exposed or that have deteriorated from improper storage will only be printed on a “print regardless” basis, with your understanding and agreement that the quality will fall short of our normal standards. Remakes will be billed to you at cost. This also pertains to orders submitted for value digital services.

 

If these services are more than $25.00, or if you specify “Call with Estimate,” we’ll notify you before we begin work. If you don’t respond to the quote after 7 working days, we’ll return the job (without artwork) to you. Minimum order charges will apply. Requesting a quote, artwork, or digital enhancement will affect your job’s in-plant time.

 

We are not responsible for any pricing errors printed in this catalog. All offers, products and prices are subject to change without notice. Filmet will not sell or share information you send to us or we gather on the website without your permission.

 

Your vision is the beginning of stunning imagery. Trust that vision to Filmet, and you’re assured of its development with the finest photographic film, chemistry and paper. Our long-standing partnership with Kodak can take your vision a step further. The Kodak name is the most trusted in the marketplace. They add value to that name with on-site technical support at the lab, technical programs to photographers, and a constant stream of innovative products and technologies. Filmet, Kodak and YOU – Partners in quality.

 
 
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